Contact GearSwap Marketplace
We're here to help — whether you're a buyer chasing a missing order, a wrecker wanting to list your inventory, or a business looking to integrate. Use the right contact path below for the fastest response.
Buyer Support
For order issues, delivery questions, refund requests and general buying enquiries, email support@gearswap.au. We aim to respond within one business day. For urgent matters (e.g. a time-sensitive repair or a missing high-value part), please include URGENT in your subject line and we'll prioritise your case.
- Order not arrived — email support@gearswap.au with your order number.
- Wrong part received — raise a dispute from your request dashboard within 7 days of delivery.
- Refund request — submit via the dashboard or email support; refunds are processed within 3–5 business days once the dispute is resolved.
- Part question before buying — use the in-platform messaging to ask the seller directly; GearSwap support can also help.
Seller Onboarding
If you're an Australian wrecker, dismantler or auto recycler wanting to list parts on GearSwap Marketplace, there are two ways to get started:
- Self-service: register at gearswap.ai and complete the seller verification flow. Most applications are approved within 24 hours.
- Assisted onboarding: email sellers@gearswap.au and a seller success manager will guide you through setup, inventory import and your first listings.
- Cap-Ezi / CSV import: if you have an existing inventory system, we support bulk import. Ask your onboarding contact for the import template.
Dispute Resolution and Escalations
Most disputes are resolved through the in-platform dispute flow: raise a claim in your request dashboard, provide evidence (photos, messages), and GearSwap's team reviews and decides within 2 business days. If you're not satisfied with the outcome, you may escalate by emailing disputes@gearswap.au with your case reference number. Escalated cases are reviewed by a senior team member within 3 business days.
Partnerships and Integrations
GearSwap works with insurers, fleet managers, repair networks and auto auction houses to streamline parts sourcing at volume. If your business needs a dedicated integration, bulk pricing or a co-branded portal, email partners@gearswap.au with a brief overview of your use case. A member of our partnerships team will respond within 2 business days.
Media and Press
For media enquiries, interview requests or fact-checking, please email media@gearswap.au. We'll connect you with the right spokesperson or provide a written statement within 1 business day.
Response Time Summary
Here's what to expect when you reach out:
- Buyer support (support@gearswap.au) — 1 business day, urgent flag for priority.
- Seller onboarding (sellers@gearswap.au) — 1 business day.
- Dispute escalation (disputes@gearswap.au) — 3 business days after escalation.
- Partnerships (partners@gearswap.au) — 2 business days.
- Media (media@gearswap.au) — 1 business day.
Frequently Asked Questions
I paid but the seller never shipped — what do I do?
Go to your request dashboard, find the order, and raise a dispute. GearSwap holds your payment in escrow so the seller cannot access it until you confirm receipt. If the seller fails to ship within the agreed window, we'll refund you in full.
Can I call GearSwap directly?
We currently operate via email-first support for full audit trails on orders and disputes. Urgent cases are flagged for same-day response — include URGENT in your subject line.
I'm a wrecker — how long does seller verification take?
Most seller applications are approved within 24 hours of submitting your documents. Complex cases (e.g. multi-location yards or interstate licence checks) may take up to 48 hours.
How do I report a fraudulent listing or seller?
Use the Report button on the listing or seller profile, or email support@gearswap.au. Reported listings are reviewed within 1 business day and suspended immediately if they pose an obvious risk.